By Dr. John Beckem
This past weekend, I had an unbelievable experience with the retail giant, Sears, with whom I have had a relationship for almost 25 years.
I genuinely believe that the way they mishandled my dealings with them this past weekend is a very big contributing factor when trying to understand why they are going out of business.
Companies that do not realize that their customers are the “lifeblood” of their business are making a very big mistake and in the worst case scenario, like Sears, pay a very heavy price for that.
In the video below, I explain the possible ways that an experience such as mine could actually have an impact on someone’s personal finances.